Privacy & Cookie Policy

1. Introduction

One Happy Herd respects your privacy and is committed to handling personal information responsibly. This Privacy & Cookie Policy explains what information we collect through our website, how we use and protect it, when it may be shared, and the choices available to you.

This policy applies to information collected through the One Happy Herd website, online booking forms, contact forms, email communications, and other website-related services.

By using our website or submitting information through it, you acknowledge the practices described in this policy.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Request information or contact us
• Schedule a tour
• Submit an enrollment or service inquiry
• Make or manage a booking
• Join an event or activity
• Make a donation
• Subscribe to email updates
• Communicate with our staff

This information may include:

• Your name
• Email address
• Telephone number
• Mailing address
• Participant’s name
• Parent, guardian, caregiver, or emergency-contact information
• Requested services, dates, and scheduling information
• Information about accessibility, supervision, dietary, behavioral, mobility, communication, or support needs
• Messages, questions, and other information you choose to provide

Please provide only the information reasonably necessary for us to respond to your request. Medical records, Social Security numbers, financial account information, or other highly sensitive documents should not be submitted through a general website contact form.

Booking Information

When you schedule a tour, service, activity, or appointment through our website, we may collect the information needed to process and manage the booking. This may include participant information, contact information, appointment details, notes, and selected services.

Our website currently uses the Amelia booking system. Booking information entered through Amelia may be stored in the website’s WordPress database on our hosting server.

Payment Information

Include this section only if you accept online payments or donations.

Payments made through our website may be processed by a third-party payment provider. One Happy Herd does not directly store complete credit- or debit-card numbers. Payment providers may collect billing information and process transactions according to their own privacy policies and terms.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Approximate geographic region
• Website interactions and performance information
• Cookie or device identifiers

We use this information to operate the website, understand how visitors use it, identify technical problems, improve website performance, and help protect the website from misuse.

3. How We Use Information

One Happy Herd may use collected information to:

• Respond to questions and requests
• Schedule and manage tours, bookings, programs, and activities
• Communicate with participants, families, caregivers, and legal guardians
• Determine whether our services may appropriately and safely meet a participant’s needs
• Provide requested services and accommodations
• Maintain enrollment, attendance, and administrative records
• Process payments or donations
• Send confirmations, reminders, updates, and service-related messages
• Improve our website, programs, and customer experience
• Maintain website security and prevent fraud or misuse
• Meet legal, regulatory, insurance, accounting, and recordkeeping obligations
• Protect the safety, rights, and property of participants, visitors, employees, and One Happy Herd

We will not use personal information for purposes materially different from those described in this policy without providing appropriate notice.

4. Information Concerning Participants with Special Needs

Because One Happy Herd provides services for individuals with physical, intellectual, developmental, and other disabilities, families or caregivers may voluntarily provide information concerning a participant’s support needs.

We use this information only as reasonably necessary to:

• Review service inquiries
• Plan appropriate activities and support
• Promote participant safety
• Communicate with authorized family members, caregivers, or legal guardians
• Determine whether One Happy Herd can appropriately meet the participant’s needs

Please do not send complete medical files or highly sensitive medical documentation through an unsecured contact form. Our staff may provide a more appropriate method for submitting necessary documentation.

One Happy Herd is not representing through this website that every communication or record is governed by the Health Insurance Portability and Accountability Act, commonly known as HIPAA.

5. How We Share Information

One Happy Herd does not sell personal information for money.

We may disclose information to service providers that help us operate our organization and website, such as:

• Website-hosting and maintenance providers
• WordPress and website-plugin providers
• Booking and scheduling providers
• Email and communication providers
• Payment processors
• Accounting, legal, insurance, and professional advisers
• Website-security, analytics, and spam-prevention providers

These providers may access information only as reasonably necessary to perform services on our behalf or operate their respective platforms.

We may also disclose information:

• With your direction or consent
• To an authorized parent, guardian, caregiver, or representative
• When required by law, subpoena, court order, or governmental request
• To protect the safety or legal rights of a participant, visitor, employee, One Happy Herd, or another person
• In connection with a merger, sale, restructuring, financing, or transfer of all or part of the organization

6. Cookies and Similar Technologies

Cookies are small data files placed on a computer, phone, or other device when someone visits a website. They may help a website recognize a device, remember preferences, maintain functionality, measure website traffic, and understand how visitors interact with the site.

Our website may use the following categories of cookies:

Essential Cookies

These cookies support basic website functions such as security, page navigation, form operation, booking functionality, and remembering privacy selections. The website may not function properly without them.

WordPress may also use temporary or session cookies for functions such as determining whether a browser accepts cookies and supporting authenticated users.

Preference Cookies

These cookies remember choices such as display preferences, selected settings, or information previously entered into the website.

Analytics Cookies

Include this section only if Google Analytics or another analytics platform is active.

Analytics cookies help us understand how visitors use the website, which pages are visited, how visitors arrived at the site, and whether the website is functioning effectively. Analytics information may be aggregated or associated with a browser or device identifier.

Google explains that its analytics and measurement products may use cookies to distinguish users and sessions and measure website performance.

Advertising and Social-Media Cookies

Include this section only if you use Meta Pixel, Google Ads, embedded social-media tracking, or similar advertising tools.

Advertising and social-media cookies may be placed by third-party platforms to measure advertising performance, limit repeated advertisements, understand visitor interests, or show more relevant content on other websites and platforms.

These cookies should not be activated until the visitor has made the appropriate cookie selection when consent is required.

7. Managing Cookies

You may manage cookies through:

• The cookie-preference tool displayed on our website
• Your browser’s privacy and cookie settings
• Controls provided by applicable analytics, advertising, and social-media platforms

Blocking or deleting essential cookies may affect website functions, including forms, login areas, and online booking.

Where our website provides a Cookie Settings option, you may use it to change your preferences for nonessential cookies.

8. Email and Text Communications

We may use the contact information you provide to send booking confirmations, reminders, enrollment communications, program updates, or responses to your inquiries.

Marketing emails will include an unsubscribe method when required. Unsubscribing from promotional messages will not prevent us from sending necessary administrative or service-related communications concerning an existing inquiry, booking, enrollment, payment, or relationship.

Text-message and data rates may apply when you choose to receive communications by text.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Manage inquiries, bookings, and participant records
• Maintain appropriate business and financial records
• Satisfy legal, regulatory, insurance, and contractual obligations
• Resolve disputes
• Protect participants and the organization
• Enforce applicable agreements

Retention periods may vary depending on the type of information, the nature of the relationship, and applicable requirements. Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You should avoid transmitting unnecessary sensitive information through ordinary email or unsecured website forms.

The Federal Trade Commission recommends that businesses collect only information they need, protect it while retained, and dispose of it securely when it is no longer necessary.

11. Your Privacy Choices

You may contact us to:

• Ask what personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information, when appropriate
• Update communication preferences
• Withdraw consent for certain optional uses
• Ask questions about our privacy practices

Some information may need to be retained for legal, safety, insurance, accounting, contractual, or legitimate administrative purposes.

Before responding to a privacy request, we may ask for information reasonably necessary to confirm your identity or authority to act for another person.

12. Parents, Guardians, Caregivers, and Authorized Representatives

When information is submitted concerning another person, the person submitting it represents that they are authorized to provide the information and communicate with One Happy Herd concerning that individual.

One Happy Herd may request documentation or additional confirmation of guardianship, custodial authority, caregiving responsibility, or other authorization when appropriate.

13. Children’s Privacy

Our website is intended primarily for adults, including adult participants, parents, legal guardians, caregivers, and service professionals. It is not directed to children under 13, and we do not knowingly request that children under 13 submit personal information directly through the website.

A parent or legal guardian should submit information on behalf of a minor. If we learn that personal information was submitted directly by a child under 13 without appropriate parental authorization, we will take reasonable steps to delete it.

The FTC’s Children’s Online Privacy Protection Rule applies to certain websites and online services directed to children under 13 or that knowingly collect personal information from them.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including booking providers, payment providers, social-media platforms, maps, donation platforms, and external resources.

One Happy Herd does not control the privacy, security, content, or cookie practices of those third parties. Visitors should review the privacy policies of third-party services before providing personal information.

15. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in our website, services, technology, or legal obligations.

When changes are made, the revised policy will be posted on this page, and the Last Updated date will be changed. Material changes may also be communicated through an additional website notice when appropriate.

16. Contact One Happy Herd

Questions, concerns, or privacy requests may be directed to:

One Happy Herd
6660 Wall Street
Mobile, Alabama 36695

Email: privacy@onehappyherd.com
Phone: 251-376-4177